Refund policy

• Email hello@getzenvoice.com from the address you bought with, or include the order number from your Dodo Payments receipt.
• A reason is optional. If you share one, it helps us make ZenVoice better.
• We reply within two business days. Dodo Payments returns the money to your original payment method, which usually shows up within 5–10 business days, depending on your bank.

• A refunded key is switched off: it can’t activate a Mac or refresh a licence again.
• Please deactivate it in ZenVoice → Settings → License, or remove ZenVoice. Your history and settings stay on your Mac either way.
• Changed your mind later? Buy again any time; you’ll get a new key.

• An upgrade from Pro to Lifetime ($25) can be refunded within 30 days of the upgrade. Your key goes back to Pro.
• Teams orders are refunded as a whole order, within 30 days of purchase. Every key in that order is switched off.

• After 30 days the sale is final, except where the law gives you more.
• Repeated buy-and-refund cycles may be declined.
• If something went wrong with a payment, please email us before opening a chargeback. It’s faster for you.
• Nothing here limits your rights under consumer law.

Dodo Payments sells ZenVoice as the merchant of record and issues refunds. See also our licence and purchase terms.